FAQ

What is VoIP?

VoIP stands for Voice over Internet Protocol.

What is an IP PBX?

An IP PBX is a VoIP phone system that connects via Ethernet to your data network and uses your existing data cabling.

Why would someone want an IP PBX over a Traditional Phone System?

Traditional phone systems – Key Systems, Digital PBXs and Hybrid Phone Systems – are going away. In many case, they are no longer manufactured. IP PBXs are the next generation of phone systems replacing the traditional phone system.

What do you get with an IP PBX that you wouldn’t get with a Traditional Phone System?

With an IP PBX you get all the traditional phone features – Hold, Transfer, Park, Voice Mail, Conferencing etc. – but so much more:

• System self management
• Elimination of third party Move, Add and Changes expenses.
• Custom Call Flows via Auto Attendants, Operator and ACD Groups.
• Self Diagnostics for easier troubleshooting with PSTN provider.
• Built in Voice Mail
• MXIE

What is MXIE?

MXIE is PC software that delivers additional functionality such as: Private Instant Messenger, Faxing to and from the Desktop, Presence Icons, Unified Messaging, Calls Logs, Visual Voice Mail, Call Handling Rules, Twinning, Click-to-Call, Outlook Integration with Click-to-Call, Web Ex Meeting capability and remote Softphone.

What PCs does MXIE work with?

MXIE works with Windows, MACs and Linux based computers.

Are IP PBXs cost effective?

Yes, they are no longer just for large enterprises. Small-to-medium companies can now have the same advanced functionality that large enterprises enjoy.

What is an IP Phone?

An IP phone is a phone that has Ethernet ports that connect to your data network. These phones have (2) Ethernet ports: One for the network connection and one for the local PC.

Do IP PBXs interface to Traditional Telecom facilities – Analog and PRI - for Local and Long Distance Calling?

Yes.

Do IP PBXs interface to the next generation of Telecom facilities – SIP - for Local and Long Distance Calling?

Yes.

Can other Remote Sites also be connected to the system?

Yes. Other offices can have similar systems and they can be connected over the Public Internet to create a common Company Directory for Instant Messenger, Presence, Extension Dialing and Backup Operators.

Can single Remote Users be connected to the System?

Yes. These users can look as if they are in the office making and receiving phone calls remotely.