Call Center Software

Inbound Call Center (ICC) software built into the MX platform gives any size company the look and feel of a large Call Center. The ICC software can be used for Inbound and Outbound Call Centers. The Zultys ICC Software includes the following features:

• Call Queuing with Wait Time announcements and Position announcements
• Multiple Call Distribution options including Ring All, Round Robin, Least Busy and Skills based routing.
• Screen Pops
• Supervisor Listen In and Barge In
• Supervisor Call Record on Demand
• Agent Call Record on Demand
• Agent Presence and Instant Messaging
• Real Time Agent Statistics
• Wallboard Integration
• ICC Group Voice Mail and Faxing

Product Solutions Call Center
Zultys Inbound Call Center Software
Zultys Wallboard